1.	How long will it take to receive my order? Two things determine delivery time of an order: A. How quickly can an order be processed and packaged? If we receive your order by 1:00 PM (Eastern Time) Monday through Friday our goal is to have your order processed, packed and shipped the same day. This applies to all items in stock including most custom color paint orders. For orders in stock at our supplier, most orders are shipped within 48 hours. Orders not in stock at our supplier normally ship within 2 weeks. Orders over 70 pounds will ship via commercial freight lines. You can contact us for quotes on delivery of these orders. If you need an item by a specific date, please call our customer support department at 800-656-1961 or email us for assistance. B. How long will it take for the shipper to deliver your order? We use UPS® as our standard shipper. You may view a map of the estimated delivery times for in stock items by clicking on the following link: UPS® Estimated Delivery Times Map. This map is for items being shipped via standard ground service. Next day and second day delivery are also available. You may choose these shipping options when you check out from our online shopping cart
2.	How much will it cost to ship my order? You are responsible for all shipping charges, including any insurance you choose to purchase. At checkout from our online shopping cart your UPS® shipping charges will be calculated and displayed. Our standard shipping is UPS® ground with next day and second day delivery also available. For items over 70 pounds, please contact our customer support department at 800-656-1961 or email us, and we can provide a special shipment pricing.
3.	What about shipping paints and coatings in cold weather? Water based paints and coatings may be damaged by freezing. This can create problems when shipping to colder climates in the winter since there is not an economical way to pack or ship these products to guarantee that they will not freeze. Although we cannot accept returns on products that are damaged due to freezing, there are methods we recommend to minimize the risk. If you expect freezing temperatures to occur while your order is in transit, follow these steps to help reduce the possibility of damage: •In the comments section of your order, ask us to ship your order early in the week. This will decrease the risk that your order will sit in a truck over the weekend. •Make sure your order is delivered to a location where someone will be able to accept the package and move it inside immediately. Packages delivered and left outside are the most common reason products freeze.
4.	Can you ship to a PO Box or ship with a carrier other than UPS®? We can ship items up to 70 pounds via the US Postal Service, including to a PO Box. We can also arrange to ship items via other carriers such as FedEx or commercial freight lines. If you have a special shipping request, please contact our customer support department at 800-656-1961 or email us.
5.	How can I track my order after it is shipped? If your order is shipped via UPS®, you will be emailed a tracking number when your order is shipped. You can track the order by visiting the Tracking Page of the UPS® website and entering your tracking number. If a carrier other than UPS® is delivering your order, please contact our customer support department at 800-656-1961 or email us for assistance.
6.	What about products damaged during shipping? We recommend that you purchase sufficient insurance from the shipping company to cover your order. When your order arrives please inspect the shipment for any damage. By signing the shipper's release form, in most cases you are accepting the contents in their current condition (whether or not damaged), and acknowledging that no items are missing. If your shipment is damaged, you should refuse to sign the release and seek reimbursement for your loss under the shipper's damage policy and insurance you purchased, if any. Also, please contact our customer support department at 800-656-1961 or email us so we can assist you in expediting a reorder of your products. ALL ITEMS PURCHASED FROM NATURE NEUTRAL ARE SHIPPED PURSUANT TO A SHIPMENT CONTRACT WITH A THIRD PARTY CARRIER. THIS MEANS THAT THE RISK OF LOSS FOR SUCH ITEMS PASSES TO YOU UPON OUR DELIVERY TO THE CARRIER.
7.	Can I pick up my order at your store? If you would like to pick up your order at our location in Charlottesville, VA, please indicate this by checking the "Local Pickup" box when you checkout. If you choose to pick up your order, a customer support representative will contact you to schedule your pickup.
For additional terms and conditions, please see our Terms of Use.